Contact us
Should you require information or help, please contact our Customer Service through our Contact page, our advisors will be pleased to assist you. We will answer your questions Monday to Friday from 9:00 a.m. to 5:00 p.m.
CUSTOMER SERVICE
- About us
- How to place an order
- Your account
- Copyright & trademarks
- Terms for Online Sale of Products
Call us
Should you require information or help, please call our Customer Service at 01217969009, our advisors will be pleased to assist you. We will answer your questions Monday to Friday from 9:00 a.m. to 5:00 p.m.
Payment methods
Acqua di Parma Online Boutique accepts payments via PayPal and Credit Card (Visa, Mastercard and American Express). You may select from these payment methods at the end of the order process. Payment will be made by the Customers to the attention of Arvato, who will collect payments of sales made on Acqua di Parma Online Boutique on behalf of Acqua di Parma. Acqua di Parma has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated in the Online Boutique at the time the Orders are placed by the Customers.
PAYPAL
Clicking "Pay with Paypal" during the checkout you will be redirected to PayPal's secure website. If you already have a PayPal account, you can simply proceed to authorise your payment. If you do not have a PayPal account, you can register for free and securely enter your credit card information. You will then be able to send order payments to with the simple click of your mouse. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
Credit cards
You can pay at the Acqua di Parma Online Boutique using credit cards, including Visa, MasterCard and American Express. Customers will be charged with the price and the delivery charges, where applicable, once the credit card data is verified and the authorization from the company issuing the credit card is received.
Credit card data entered during the ordering procedure is protected and is transmitted directly to the bank in charge of the payments. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within Acqua di Parma Online Boutique or over the Internet will have access to your credit card information during and after the moment of purchase.
Acqua di Parma (https://www.acquadiparma.com/) is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa, MasterCard and American Express payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa, MasterCard SecureCode and American Express SafeKey.
After you enter your credit card details in our online store, a new window from your financial institution will appear, requesting your personal security code. They will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase.
If you haven't yet registered with Verified by Visa, MasterCard SecureCode and American Express SafeKey, you'll need to activate this feature first. You can do this during the payment process, or activate it in advance through the Visa, MasterCard and American Express website. After you register, you can use the security code for all your online transactions. More and more online stores are making this extra security code compulsory.
Please click on the following links for more details https://www.visa.co.uk/products/protection-benefits/verified-by-visa/ and http://www.mastercard.co.uk/securecode.html
How to request a refund
Subject to the provisions of the Return Policy, returns can be requested for any reason within 14 days from the delivery of your order. To request your return please follow these easy steps:
- Contact our Customer Service through our Contact page indicating the order number and the products you want to return
- Print the return form provided by our Customer Service and attach it to the return box
- Ship your return at the following address:
Acqua di Parma c/o Arvato SCM Solutions Ltd.
Hams Hall Distribution Park,
10a Faraday Avenue,
Coleshill,
West Midlands,
B46 1AL
Refund amount
We will reimburse to you the price you paid for the products, excluding the costs of delivery. Please note that the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.
Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Service.
Refund procedure
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, and in any event, you will not incur any fees as a result of the reimbursement.
Refund times
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any Products supplied; or
- 14 days after the day you provide evidence that you have returned the Products, or
- If there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel the order.
You will receive an email confirming the refund has been successfully issued and the total refunded sum.
Return policy
You have the right to return products within 14 days of delivery, without giving any reason.
Before requesting a return please make sure the products comply with the following conditions, in accordance with our terms of sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included.
- Incomplete, damaged, worn or altered items cannot be accepted
- The return must be requested within 14 days from delivery of the order
- The return parcel must be handed to the courier within 14 days from return authorisation
You must contact our Customer Service to request your return.
Return shipping expenses
The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.
Delivery times
Acqua di Parma Online Boutique offers a Next Day delivery service for order placed within 12 o’ clock (during working days only). Any order placed after 12 o’clock will be delivered within two days.
Please note that the Next Day delivery service covers deliveries to UK mainland only.
Deliveries to Northern Ireland, Scottish Islands and Scottish Highlands are subject to different transit times and can take up to 72 hours.
Next day delivery has an average rate of 95% success.
Delivery information
Acqua di Parma Online Boutique delivers to Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Portugal, Slovakia, Slovenia, Spain, United Kingdom.
Shipping cost
Enjoy complimentary shipping for all online orders over 60 €. For purchases under 60€, a standard 7€ shipping fee apply.
Order processing
Orders are processed between 8.30 am and 12:00 pm GMT Monday to Friday. Orders placed after 12:00 pm on Friday evening will be processed the following Monday.
Keep an eye on your order
The updated status is always available in your account, inside the “My Orders” section.
To check the progress of your order you can view its status beside each order number in "My Orders". Once the package is sent, you can track your shipment by clicking on the tracking number available inside the “My Orders” section of your account.
About us
Acqua di Parma Online Boutique is the official online store where you can purchase your favorite products and receive them directly to your home.
Browse our online catalogue to see all the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.
Acqua di Parma Online Boutique has entrusted the management of our online sales, operations, technology and Customer service to Arvato.
How to place an order
To place an order, simply add the products to your Shopping Cart and proceed to check out. All the information necessary to fulfil the order will be requested at checkout. You can also save the delivery and payment details you enter at checkout to your account, speeding up future orders. Once you confirm the purchase you will immediately receive an order confirmation email, with a review of the order details. If you are a registered user, you will also be available to review the same information by accessing to your account.
Your account
You can access to your account from any page of the Online Boutique. From your account you can:
- Change your account information
- Save address and payment preferences for future purchases
- Review your order details
- Easily track the delivery of orders and requesting returns
Copyright & trademarks
The contents of the Website, including texts, images, photographs, videos, print designs, trademarks and in general any material or creative expression, are of the exclusive property of Acqua di Parma or are legitimately used and therefore protected by national and international legislation on intellectual property, and Acqua di Parma does not grant any license or any right other than the right to consult the Website. All such rights are reserved. The contents of the Website such as texts, images, photographs and videos of the products are intended for promotional and advertising purposes only. The reproduction of any documents posted on this Website is only authorized for the exclusive purposes of information for personal and private use, and any reproduction and any use of copies made for other purposes is expressly prohibited. In particular, users may not use the contents of this Website for any commercial purpose, unless previously authorised in writing by Acqua di Parma.