FAQ Page

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Why shop with us?

As the official online Boutique for (the United Kingdom), we guarantee the authenticity of all products. Additionally, every order placed on acquadiparma.com comes with benefits that may include complimentary samples.

What are the benefits of creating an account?

Register with us, and you'll enjoy a range of benefits, including:

1. Convenient check-outs with saved delivery addresses and different payment methods
2. Order status updates to check progress and review previous orders
3. Newsletter subscription
4. Saved credit card details for quicker check-outs
5. Access to subscription purchases
6. Enjoy a special gift with purchase on your first order

How do I find out about special Acqua di Parma events?

Stay connected by following Acqua di Parma on Instagram and Facebook and subscribe to our newsletter.

What will I receive if I subscribe to the Acqua di Parma website?

You will receive our newsletter, the latest updates on new products, and exclusive previews.

How do I unsubscribe?

If you want to opt out of receiving our newsletters, you can do so by clicking on the link "Unsubscribe from newsletter" indicated in our newsletters. You can also do this from the "Your Account" page by unselecting the "Newsletter Subscription" box. Don't forget to save your changes.

How do I reset my password?

You can change your password in "My Account"> Contact Information > Change Password or by clicking on "Forgot your password?" while logging in.

How do I stay safe while shopping online on your acquadiparma.com?

Acqua di Parma (https://www.acquadiparma.com/) is dedicated to providing secure online payment methods. Credit card data entered during the ordering procedure is protected and transmitted directly to the bank in charge of the payment. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within the Acqua di Parma Online Boutique or over the Internet will have access to your credit card information during and after the moment of purchase. We have an extra level of security for Visa, MasterCard, and American Express payments, which protects you from the unauthorized use of your credit card. These 3-D Secure technology programs are, Verified by Visa, MasterCard SecureCode, and American Express SafeKey.

What are you doing with my personal data ?

Acqua di Parma cares about the security of your personal data. For more information, please see our Privacy Policy.

Do I need an account with Acqua di Parma to place an order?

No, you can shop as a guest without creating an account.

How can I get assistance with my online order?

You can call our online Boutique Customer Service at +39 049 8599388 or contact us through our Contact page. Our advisors will be pleased to assist you. We are available to answer your questions from Monday to Friday from 9:00 a.m. to 1.00 p.m. (GMT+1) and 2.00 p.m. to 6.00 p.m. (GMT +1).

Will my order be gift wrapped?

Yes, all orders below 150€ will arrive in a sustainable eco-friendly box while for all orders above €150, you can choose either the iconic yellow box or the sustainable eco-friendly box. Shopping bags are available at check out with all orders. For more information, consult the Art of Gifting section.

What is your return policy?

Please refer to Return policy

Refund amount

We will reimburse you the price you paid for the products, excluding the costs of delivery. Please note that the cost of returning the product/s to our warehouse, whether by courier or postal service, is the customer's sole responsibility.

Refund procedure

Your refund will be credited to the original payment method, and in any event, you will not incur any fees from the reimbursement.

Refund times

We will make the reimbursement without undue delay, and no later than: 14 days after the day we receive the returned Products; or 14 days after the day we receive evidence that you have returned the Products; or If there were no Products supplied, 14 days after the day we receive and confirm your communication of order cancellation. Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Service.

I purchased a product from your online Boutique and only used it once. I want to try something else instead, can I send the product back for an exchange?

No, the products you wish to return must be in their original unused condition, with all tags and the security seal intact, including any special packaging and accessories. Incomplete, damaged, open, worn, or altered items cannot be accepted. Please refer to What is your return policy

Where can I ship my return?

Please refer to Return procedure

Where does acquadiparma.com deliver?

Acqua di Parma Online Boutique delivers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom, and United Arab Emirate. All countries subject to custom duties are excluded. If you can't find your country on our website, please get in touch with Customer Service.

What happens if I am not home when the delivery occurs?

Our courier leaves a notification for you and makes a second attempt the next working day.

How long will delivery take?

Orders are delivered within 5 working days, if placed before 12pm.

What is Acqua di Parma’s mission?

To share with the world the yellow gift of the Italian Sun, Soul, and Style.

Are any of your products tested on animals?

We do not test our products nor the ingredients used in our cosmetics on animals.

Where can I find the ingredients of a product?

Ingredients are listed on the packaging of our products and our product pages on acquadiparma.com

Are your Colognes for both men and women?

Our colognes, conceived traditionally for a male audience, are perfect for women too.

Where can I buy Acqua di Parma products near me?

See where Acqua di Parma is available near you via our Store locator shop online on acquadiparma.com. For further information on authorized resellers, don't hesitate to get in touch with customercare@acquadiparma.it

Where are Acqua di Parma products made?

All our products are made in Italy. We are proud of the Italian craftsmanship defining our products, where artisanal traditions have been perpetuated across generations.

How long do your products last?

All our fragrances last more than 30 months if they are kept in their boxes away from direct sunlight or heat. If products are stored correctly, they will last the designated shelf-life. Should you require any further information, please don't hesitate to contact us at customercare@acquadiparma.it

Do you have an environmental policy statement?

The ecological imperative is a crucial part of LVMH's strategy and its Maisons, which are deeply committed to taking all necessary actions to protect and preserve the environment in which we live and operate. Please visit our sustainability manifesto page at Acqua di Parma FUTURA

To whom can I speak to at your Head Office in Italy?

For any queries, you can contact us at customercare@acquadiparma.it. We'll respond from Monday to Friday. Our Customer Experience Coordinator can also help you with the following questions:

- To receive specific product information or suggestions on how to use them;
- To submit a product's quality issue;
- To obtain information concerning ingredients contained in our products;
- To submit an allergy case;
- To add or change contact information;
- To check for authorized stores or e-retailers.

We cannot, in any way, verify products purchased at unauthorized retailers which could have been tampered with, old, fake, or defective.