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Client Service
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Contact us
Should you require information or help, please contact our Customer Service through our Contact Page, our advisors will be pleased to assist you. We will answer your questions from Sunday to Saturday from 10:00 a.m. to 10.00 pm. The number will not active on Bank Holidays.
Call us
Should you require information or help, please call our Customer Service at +971589427168, our advisors will be pleased to assist you. We will answer your questions from Sunday to Saturday from 10:00 a.m. to 10.00 pm.
Payment methods
Acqua di Parma Online Boutique accepts payments via Credit Card (Visa and Mastercard). You may select from these payment methods at the end of the order process. Acqua di Parma has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated in the Online Boutique at the time the Orders are placed by the Customers
Credit cards
You can pay at the Acqua di Parma Online Boutique using credit cards, including Visa and MasterCard. Customers will be charged with the price and the delivery charges, where applicable, once the credit card data is verified and the authorization from the company issuing the credit card is received.
Refund amount
If you exercise your right to return the Products, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of thirty (30) calendar days from the date you inform us of your decision to cancel the contract. However, we may withhold any refund until the user has presented proof that the goods have been returned, whichever condition is met first.
Should you have any question or require assistance with your refund, please do not hesitate to contact our customer service. Customer Service
Refund procedure
We will make the reimbursement using the same method of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Return procedure
In order to complete your return and get your refund, please visit our Acqua Di Parma Boutique in Dubai Mall. Unfortunately, we are not able to process your return outside of our store. We request for you to visit the store during operational hours to finalize the return. For information please send an email to Acqua di Parma Please remember you must complete the return within 30 days from the day of purchase. Our team in store is happy to assist you and we are looking forward to seeing you. Should you have any questions or require assistance, please feel free to contact our Customer Service by email or telephone number.
Return policy
You have the right to return the products within 30 days from delivery.
Before requesting the return of a product, check that the products correspond with the following conditions, in accordance to our terms of sale:
• The products must be returned in their original state, undamaged, still bearing all labels, safety film and special accessories included
• Items must be returned in their original packaging
•All personalised items are not eligible for returns.
• Incomplete, damaged, used or modified articles will not be accepted
• Return must be requested within 30 days of delivery of the order
Delivery times
Orders will arrive within 24 hours if you are in Dubai, within 3-5 days if you are in any other Emirate.
Delivery information
Acqua di Parma Online Boutique delivers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom.
Shipping cost
Consult the Exclusive Benefits page
Order processing
Orders are processed between 8.30 am and noon GMT Monday to Friday. Orders placed after noon on Friday evening will be processed the following Monday.
Keep an eye on your order
To check the progress of your order, you can view its status beside each order number in "My Orders." The updated status is always available in your account, under the "My Orders" section. Once the package is shipped, you can track your shipment by clicking on the tracking number provided in the same section.
About us
Acqua di Parma Online Boutique is the official online store where you can purchase your favourite products and receive them directly to your home.
Browse our online catalogue to see all the features of our products, and place your orders in a few steps: our team will deliver your order directly to your home.
How to place an order
To place an order, simply add the products to your Shopping Cart and proceed to check out. All the information necessary to fulfil the order will be requested at checkout. You can also save the delivery and payment details you enter at checkout to your account, speeding up future orders. Once you confirm the purchase you will immediately receive an order confirmation email, with a review of the order details. If you are a registered user, you will also be available to review the same information by accessing to your account.
Your account
You can access your account from any page on the Online Boutique. From your account, you can:
Change your account information
Save address and payment preferences for future purchases
Review your order details
Easily track the delivery of orders and request returns
Copyright & trademarks
The contents of the Website, including texts, images, photographs, videos, print designs, trademarks and in general any material or creative expression are of the exclusive property of Acqua di Parma or are legitimately used and therefore protected by national and international legislation on intellectual property, and Acqua di Parma does not grant any license or any right other than the right to consult the Website. All such rights are reserved. The contents of the Website such as texts, images, photographs and videos of the products are intended for promotional and advertising purposes only. The reproduction of any documents posted on this Website is only authorized for the exclusive purposes of information for personal and private use and any reproduction and any use of copies made for other purposes is expressly prohibited. In particular, users may not use the contents of this Website for any commercial purpose, unless previously authorised in writing by Acqua di Parma.
