Client Service

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Contact us

Should you require information or help, please get in touch with our Customer Service through our Contact Page, our Customer Service department is available from Monday to Friday from 9am to 1pm and from 2pm to 6pm, excluding holidays. The number will not active on Bank Holidays.

Call us

Should you require information or help, please call our Customer Service at +39 049 8599388, our advisors will be pleased to assist you. We will answer your questions Monday to Friday from 9:00 a.m. to 1.00pm (GMT+1) and 2.00 pm to 6.00 pm (GMT +1)

Payment methods

Acqua di Parma Online Boutique accepts payments via PayPal, Credit Card (Visa, Mastercard, and American Express), Apple Pay, Alipay, Klarna. You may select from these payment methods at the end of the order process. The Customers will make payments to the attention of Diana, who will collect payments of sales made on Acqua di Parma Online Boutique on behalf of Acqua di Parma. Acqua di Parma has the right to modify the payment methods available to the Customers, at any time, being understood that available payment methods are those indicated on the Online Boutique when Customers place the Orders.

Alipay

Alipay is a popular payment method that customers based in China use to make payments online from their Alipay eWallet.

PayPal

Clicking "Pay with Paypal" during the checkout, you will be redirected to PayPal's secure website. If you already have a PayPal account, you can simply proceed to authorise your payment. If you do not have a PayPal account, you can register for free and securely enter your credit card information. You will then be able to confirm your order in just a few simple steps. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.

Klarna

Through the payment provider Klarna, it is possible to purchase Acqua Di Parma products.

HOW TO USE THE SERVICE
1. Add the products to the cart
2. Choose Klarna as your payment option at checkout
3. Place your order, following the usual steps
4. The standard policy and procedure for return will apply to all Klarna orders

The dynamics of payments differ from country to country. For more information on payment dynamics and timing, klarna.com
You can track your payment schedule in the Klarna app as well as review your latest Klarna invoices at any time by logging into logging into klarna.com
For further assistance, please contact Klarna Customer Service.

Apple Pay

We accept Apple Pay, the new payment system for Apple devices. Compatibility of your device with Apple Pay is crucial to be able to approve the transaction through Touch ID, Face ID, or, if using an Apple Watch, by pushing the side button twice. The outcome of the operation will appear on the screen of your iPhone, iPad, Mac or Apple Watch device.

Credit cards

You can pay at the Acqua di Parma Online Boutique using credit cards, including Visa, MasterCard and American Express. Customers will be charged with the price and the delivery charges, where applicable, once the credit card data is verified and the authorization from the company issuing the credit card is received.

Credit card data entered during the ordering procedure is protected and is transmitted directly to the bank in charge of the payments. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within Acqua di Parma Online Boutique or over the Internet will have access to your credit card information during and after the moment of purchase.

Acqua di Parma (https://www.acquadiparma.com/) is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa, MasterCard and American Express payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consist in the programs Verified by Visa, MasterCard SecureCode and American Express SafeKey.

After you enter your credit card details in our online store, a new window from your financial institution will appear, requesting your personal security code. They will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. If you haven't yet registered with Verified by Visa, MasterCard SecureCode and American Express SafeKey, you'll need to activate this feature first. You can do this during the payment process, or activate it in advance through the Visa, MasterCard and American Express website. After you register, you can use the security code for all your online transactions. More and more online stores are making this extra security code compulsory. Please click on the following links for more details Visa , Mastercard and American Express

Refund amount

We will reimburse you the price you paid for the products, excluding the costs of delivery. Please note that the cost of returning the product(s) to our warehouse, whether by courier or postal service, is solely payable by the customer. Should you have any questions or require assistance with your refund, please do not hesitate to contact ourCustomer Service

Refund procedure

We will make the reimbursement using the same method of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

Refund times

We will make the reimbursement without undue delay, and no later than:

- 14 days after the day we receive the returned Products;
- or 14 days after the day we receive evidence that you have returned the Products;
- or If there were no Products supplied, 14 days after the day we receive and confirm your communication of order cancellation

Return procedure

If you made your purchase as a registered user:
• login to the “My Account” area
• choose the order of your interest
• select the product/s that you want to return and complete the return request
• wait for the return email confirmation
• send the package to:
LOGIP Srl
Interporto di Parma
Via Vienna, 6 – 43010
Fontevivo (PR) Italy

If you are an unregistered user (guest order):
• click here to access the online return form
• select the product/s that you want to return and complete the return request
• wait for the return email confirmation
• send the package to:
LOGIP Srl
Interporto di Parma
Via Vienna, 6 – 43010
Fontevivo (PR) Italy

The sending of the items without prior completion of the return request could lead to a longer time in the refund issue.

For information about our return conditions please see the Return Policy section

Return policy

You have the right to return the products within 14 days from delivery.

Before requesting the return of a product, check that the products correspond with the following conditions, in accordance to our terms of sale:
• The products must be returned in their original state, undamaged, still bearing all labels, safety film and special accessories included
• Items must be returned in their original packaging
•All personalised items are not eligible for returns.
• Incomplete, damaged, used or modified articles will not be accepted
• Return must be requested within 14 days of delivery of the order
• The package of the returned item must be sent to the courier within 14 days of the return authorization

Return shipping expenses

The cost of returning the product(s) to our warehouse, whether by courier or postal service, is solely payable by the customer.

Colonia C.L.U.B free return

Enjoy a sample vial with all orders of Colonia C.L.U.B. so you can discover the new fragrance without opening the bottle. If it's not a favourite and you would like to return the fragrance free of charge, please get in touch with our Customer Care Service or fill in the Contact Form. Only unopened and intact fragrance bottles are eligible for refunds.

Delivery times

Orders are delivered within 5 working days, if placed before 12pm.

Delivery information

Acqua di Parma Online Boutique delivers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom.

Shipping cost

Consult the Exclusive Benefits page

Order processing

Orders are processed between 8.30 am and noon GMT Monday to Friday. Orders placed after noon on Friday evening will be processed the following Monday.

Keep an eye on your order

To check the progress of your order, you can view its status beside each order number in "My Orders." The updated status is always available in your account, under the "My Orders" section. Once the package is shipped, you can track your shipment by clicking on the tracking number provided in the same section.

About us

The Acqua di Parma Online Boutique is the official online store where you can purchase your favourite products and receive them directly at your home.

Please browse our online catalogue to see the features of our products, and place your orders in a few simple steps: our team will deliver your order directly to the shipping address that you prefer.

Acqua di Parma Online Boutique has entrusted the management of our online sales, operations, technology, and Customer service to Diana Corp.

How to place an order

To place an order, simply add the products to your Shopping Cart and proceed to check out. All the information necessary to fulfil the order will be requested at checkout. You can also save the delivery and payment details you enter at checkout to your account, speeding up future orders. Once you confirm the purchase you will immediately receive an order confirmation email, with a review of the order details. If you are a registered user, you will also be available to review the same information by accessing to your account.

Your account

You can access your account from any page on the Online Boutique. From your account, you can:

Change your account information
Save address and payment preferences for future purchases
Review your order details
Easily track the delivery of orders and request returns

Terms for Online Sale of Products

Terms for Online Sale of Products