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Easy and Free Returns

EXCLUSIVE BENEFITS

At your service. A range of benefits designed for a seamless shopping experience

Try it first

All orders of Colonia Futura come with a sample vial so you can try the fragrance before opening the bottle.

If you are not sure of the scent, send it back to us free of charge within 14 days of delivery date.

With our compliments

Choose 3 samples at checkout with every order and discover more of our fragrance universe.

Free returns

We are currently offering free returns for a limited time only. Send your items back to us free of charge within 14 days of the delivery date. The products must be sent back intact and must not have been used or damaged. Once the return has been received, an employee will evaluate the condition of the products, and reprocess them.

For more information on how to return your order follow the instructions below. If you are not a registered user contact us by email at support@acquadiparma.it If you are registered, follow the instructions below:
1) Fill in the returns request form found in the “My Orders” section of your account selecting the order that you would like to return. You will then receive an email with our terms and conditions of returns.
2) Attach the returns label, found in your order parcel, on the external part of your return package covering the original label.
3) Visit www.ups.com
4) Click on “Shipping” and fill in the “Schedule a Collection” form to request a pickup for your return package. If you prefer, you can drop the parcel at an UPS collection point. check your closest one on www.ups.com

Exclusive gift wrapping

All purchases arrive in our iconic hand-finished yellow boxes, thoughtfully wrapped for a delightful unboxing experience.

Please note that larger items will be delivered without gift wrapping.

Complimentary Delivery

Create your Acqua di Parma account and enjoy complimentary delivery on all orders with no minimum spend. Guest check-outs will benefit from free shipping only with orders above £100. Shipping cost of £7 applies for orders less than £100.

Orders placed before 12pm on working days will be normally delivered within 3/5 working days.